RETURN AND EXCHANGE POLICY:

  1. We believe in delivering the best products which are designed by skilled men and experts in the field. However, if the customer is unsatisfied with the product delivered then he/she needs to mail us at complaints@rhinoelectricals.com within 5 days from the date of receiving the parcel. 
  1. Once received, our customer care team will study the need for return or exchange and will revert back within 48 hours.
  1. The product must be returned unused and all the tags should be intact. Quality check of the product will be conducted at our warehouse.
  1. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment. Please make sure you dispatch the product at the earliest once we accept the return request.
  1. We have two options for processing returns:-  
  • Store Credit – We add an amount equal to the product value to your ‘Rhino Electricals’ account. you can use your store credit for your next purchase with us.  
  • Bank Refund – We refund the amount minus Rs.150/- (adjusted towards shipping and restocking charges) per product in your account. If the return is due to an error on our part (incorrect item sent, damaged product), we will reimburse the full invoice value.
  1. The refund amount is credited to your initial payment account within 7-10 working days. In case of cash on delivery (COD) order, you are required to provide your account details to process the refund.
  1. Rhino Electricals is not liable for returns that are lost in transit.
  1. No Returns Will Be Granted In The Following Cases: 
  • Incorrect delivery address/pincode    
  • Incorrect address including any form of a PO box address  
  • After 3 failed delivery attempts by the courier.
  1. We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photograph of the products.
  1. The company reserves the right to amend/alter any of the above policy terms and conditions at its sole discretion.